Cisco Anyconnect Your Account Is Disabled

  



I was pruning AD since there are few redundant folders and vague naming. Some of the naming doesn't even tell one what it does. Needless to say, now users are unable to remote into the network and receive a Cisco AnyConnect 'Can't Login' error. When I check the GPOs which I did not make any changes to, one shows a 'Not Found' error.

My Cisco Anyconnect VPN Client keeps on disconnecting after I changed my laptop and upgraded to windows 10. My internet connection is same and it was working fine on my previous laptop. In Device Manager under Network Adapter I see a warning sign on my Microsoft Wi-Fi Direct Virtual Adapter. You must stop the AnyConnect service, name the file CustomerExperienceFeedback.xml, and put it in the C: ProgramData Cisco Cisco AnyConnect Secure Mobility Client CustomerExperienceFeedback directory. When the file is created with the disable flag set, you can manually deploy this to AnyConnect. The Cisco VPN supports this and actually allows account level restrictions. Additionally the clientside routes are not defined by Cisco, they're defined by the network admin deploying the production. The VPN client also comes with a separate Firewall solution that is required to be running while the VPN client is running, but can be disabled. Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. If it is running and the error message still appears, another VPN application on the workstation may need to be disabled or even uninstalled. Cisco, the California based tech giant, has identified and disclosed a vulnerability via advisory CVE-2020-3556, regarding the InterProcess Communication (IPC) channel of Cisco AnyConnect Secure Mobility Client Software that would allow an authenticated, local attacker to cause a targeted AnyConnect user to execute a malicious script.

Is there a way to go back to a previous version of AP and GP Management?

Can you clarify a few things here please?

pruning AD like cleaning up Active Directory?

redundant folder - do you mean OUs?

GPO's not changed - what does this have to do with Cisco AnyConnect?

A GPO is NOT FOUND - this is another issue as well I guess..

To answer your question - you would need to have a proper backup to go back to an older Active Directory version - respective status. You don't state anything about Domain Controller versions or backups at all.

Cisco AnyConnect - go to your ASDM respective firewall management - I assume you have a Cisco ASA with AnyConnect VPN that ties back to Active Directory.

  1. Configuration
  2. Remote Access VPN
  3. AAA/Local Users
  4. AAA Server Groups
  5. select the domain you have in there - your domain - NOT LOCAL
  6. change the settings for any DC you have in there
  7. make sure the Base DN and Login DN as well as Group Base DN are all set correct and are valid

This should actually solve your Cisco AnyConnect issue - assuming that was your real question. Alternative you could re-create those paths in Active Directory by rebuilding the OU structure and moving the users or what ever back...

It is not clear what you did and how it was set up - for me it sounds like you deleted objects in Active Directory instead of moving and adjusting stuff step by step and wait to see if it will affect anything while not knowing how other systems are related to it - this can cause major issues - please be careful when doing such 'cleanups'

Objective

The objective of this document is to show you basic troubleshooting steps on some common errors on the Cisco AnyConnect Secure Mobility Client. When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup.

Note that the errors discussed in this document is not an exhaustive list and varies with the configuration of the device used.

For additional information on AnyConnect licensing on the RV340 series routers, check out the article AnyConnect Licensing for the RV340 Series Routers.

Install Cisco Anyconnect Vpn

Software Version

  • AnyConnect v4.x (Link to download)

Basic Troubleshooting on Cisco AnyConnect Secure Mobility Client Errors

Note: Before attempting to troubleshoot, it is recommended to gather some important information first about your system that might be needed during the troubleshooting process. To learn how, click here.

1. Problem: Network Access Manager fails to recognize your wired adapter.

Solution: Try unplugging your network cable and reinserting it. If this does not work, you may have a link issue. The Network Access Manager may not be able to determine the correct link state of your adapter. Check the Connection Properties of your Network Interface Card (NIC) driver. You may have a 'Wait for Link' option in the Advanced Panel. When the setting is On, the wired NIC driver initialization code waits for auto negotiation to complete and then determines if a link is present.

2. Problem: When AnyConnect attempts to establish a connection, it authenticates successfully and builds the Secure Socket Layer (SSL)session, but then the AnyConnect client crashes in the vpndownloader if using Label-Switched Path (LSP) or NOD32 Antivirus.

Solution: Remove the Internet Monitor component in version 2.7 and upgrade to version 3.0 of ESET NOD32 AV.

3. Problem: If you are using an AT&T Dialer, the client operating system sometimes experiences a blue screen, which causes the creation of a mini dump file.

Solution: Upgrade to the latest 7.6.2 AT&T Global Network Client.

4. Problem: When using McAfee Firewall 5, a User Datagram Protocol (UDP)Datagram Transport Layer Security (DTLS) connection cannot be established.

Solution: In the McAfee Firewall central console, choose Advanced Tasks > Advanced options and Logging and uncheck the Block incoming fragments automatically check box in McAfee Firewall.

5. Problem: The connection fails due to lack of credentials.

Solution: The third-party load balancer has no insight into the load on the Adaptive Security Appliance (ASA) devices. Because the load balance functionality in the ASA is intelligent enough to evenly distribute the VPN load across the devices, using the internal ASA load balancing instead is recommended.

6. Problem: The AnyConnect client fails to download and produces the following error message:

Solution: Upload the patch update to version 1.2.1.38 to resolve all dll issues.

7. Problem: If you are using Bonjour Printing Services, the AnyConnect event logs indicate a failure to identify the IP forwarding table.

Solution: Disable the Bonjour Printing Service by typing net stop “bonjour service” at the command prompt. A new version of mDNSResponder (1.0.5.11) has been produced by Apple. To resolve this issue, a new version of Bonjour is bundled with iTunes and made available as a separate download from the Apple web site.

8. Problem: An error indicates that the version of TUN or network tunnel is already installed on this system and is incompatible with the AnyConnect client.

Solution: Uninstall the Viscosity OpenVPN Client.

9. Problem: If a Label-Switched Path (LSP) module is present on the client, a Winsock catalog conflict may occur.

Solution: Uninstall the LSP module.

10. Problem: If you are connecting with a Digital Subscriber Line (DSL) router, DTLS traffic may fail even if successfully negotiated.

Solution: Connect to a Linksys router with factory settings. This setting allows a stable DTLS session and no interruption in pings. Add a rule to allow DTLS return traffic.

11. Problem: When using AnyConnect on some Virtual Machine Network Service devices, performance issues have resulted.

Solution: Uncheck the binding for all IM devices within the AnyConnect virtual adapter. The application dsagent.exe resides in C:WindowsSystemdgagent. Although it does not appear in the process list, you can see it by opening sockets with TCPview (sysinternals). When you terminate this process, normal operation of AnyConnect returns.

12. Problem: You receive an “Unable to Proceed, Cannot Connect to the VPN Service” message. The VPN service for AnyConnect is not running.

Cisco Anyconnect Your Account Is Disabled How To

Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. If it is running and the error message still appears, another VPN application on the workstation may need to be disabled or even uninstalled. After taking that action, reboot, and repeat this step.

13. Problem: When Kaspersky 6.0.3 is installed (even if disabled), AnyConnect connections to the ASA fail right after CSTP state = CONNECTED. The following message appears:

Solution: Uninstall Kaspersky and refer to their forums for additional updates.

14. Problem: If you are using Routing and Remote Access Service (RRAS), the following termination error is returned to the event log when AnyConnect attempts to establish a connection to the host device:

Solution: Disable the RRAS service.

Cisco Anyconnect Your Account Is Disabled

15. Problem: If you are using a EVDO wireless card and Venturi driver while a client disconnect occurred, the event log reports the following:

Cisco Anyconnect Client Download

Solutions:

  • Check the Application, System, and AnyConnect event logs for a relating disconnect event and determine if a NIC card reset was applied at the same time.
  • Ensure that the Venturi driver is up to date. Disable Use Rules Engine in the 6.7 version of the AT&T Communications Manager.

Cisco Anyconnect Your Account Is Disabled Password

If you encounter other errors, contact the support center for your device.

For further information and community discussion on AnyConnect licensing updates, click here.

For AnyConnect Licensing FAQs, click here.